How to appeal a health insurance denial in California
The exact steps for California consumers: what the California Department of Managed Health Care (DMHC) and Department of Insurance (CDI) does, how external review works in your state, and the federal deadlines that apply on top.
California regulator
- Department
- California Department of Managed Health Care (DMHC) and Department of Insurance (CDI)
- DOI site
- www.dmhc.ca.gov/
External review
- Program
- State-administered
- Deadline
- 4 months after final internal denial
- Official page
- Open →
Step-by-step in California
- Read the denial notice. The reason code drives your evidence and the appeal deadline is on the letter.
- File the internal appeal with your insurer within the plan's window (typically 180 days for ERISA/ACA plans; expedited turnaround 72 hours for urgent cases).
- Attach medical necessity evidence that maps to the exact denial reason: guideline citations, chart notes, prior-therapy documentation, peer-reviewed literature.
- Optional: file a complaint with California Department of Managed Health Care (DMHC) and Department of Insurance (CDI) at www.dmhc.ca.gov/. A DOI complaint runs in parallel — it does not replace the internal appeal.
- Request external review within 4 months of the final internal denial. In California, external review is administered by California Department of Managed Health Care (DMHC) and Department of Insurance (CDI). The IRO decision is binding on the insurer.
California program notes
California's Independent Medical Review (IMR) is one of the most consumer-friendly in the country. DMHC oversees HMOs and most PPOs; CDI oversees indemnity products. File through DMHC's IMR form online or by mail.
How long do I have to appeal in California?+
Typically 180 days from the denial notice for ERISA/ACA plans to file an internal appeal, and 4 months from the final internal denial to request external review (45 CFR § 147.136(d)(2)(ii)).
Can I file a complaint against my insurer with the California Department of Managed Health Care (DMHC) and Department of Insurance (CDI)?+
Yes, at https://www.dmhc.ca.gov/. Consumer complaints can prompt market-conduct review, but binding relief on a specific claim comes from internal appeal plus external review.
Who decides external review in California?+
An Independent Review Organization certified by California Department of Managed Health Care (DMHC) and Department of Insurance (CDI), with a physician reviewer in the relevant specialty.
What if my case is urgent?+
Request an expedited appeal. Insurers must decide within 72 hours if delay would jeopardize life, health, or ability to regain maximum function.
What federal law protects appeal rights?+
29 CFR § 2560.503-1 (ERISA claim procedure) for employer plans; 45 CFR § 147.136 (ACA internal appeal + external review) for all non-grandfathered commercial plans.
Upload the denial letter. We'll build the internal appeal packet and, if needed, the California external review submission.